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4SureLink
Communications is a full service Internet Provider. Below
are our billing policies. We reserve the right to modify
these terms with 30 days e-mail notice:
Approximately
the 25th of the each month, 4SureLink will send your
invoice to the "billing e-mail address" in your
company profile. Payment is due by the first of the month.
Accounts 15 days past due may be subject to interest at the rate
of 1.5% per month. 4SureLink offers the following payment
methods: cash, check, money order or credit card. You can pay
your bill online with a credit card, check or by using PayPal at
http://www.4surelink.net/payments.html.
Around
the 5th of the month, if payment has not been received, a
courtesy late-notice may be e-mailed to the billing address as
it appears in the Company Profile. It
is the customer's responsibility to keep their billing
information updated.
Accounts receiving late notices will be tagged as overdue. The
Customer Service department will not provide service to
Overdue Accounts.
Any
unpaid accounts will suspended at noon on the 15th. To
reactivate a suspended account, there will be a processing fee
of $25.00.
If a
suspended account is not paid in full by the 20th day of the
month, the account will be deleted and sent to collections. Any
deleted accounts will need to sign up as a new customer to
receive 4SureLink service.
Miscellaneous:
A)
Internet service added during the month will be prorated from
the start date to the end of the month.
B) All
dedicated servers require 30 days written notice to cancel. It
must be signed and dated by the Manager who originally created
the new customer account.
C)
Bandwidth will be billed according to the 95th Percentile Rule.
4SureLink will sample your average bandwidth utilization every 5
minutes and store those samples for a period of one month. At
the end of the month, all data samples are stored from highest
to lowest and the top 5% are discarded. The highest remaining
data sample will then be referred to as the "95th
Percentile" number. This number will then be used as the
basis in computing the bandwidth rate for that particular month
over the subscribed bandwidth level.
D) If
an amount is disputed, the invoice must still be paid in full by
the due date. Any credits issued due to the dispute will be
applied to next month's invoice.
E) All
invoices are archived and available upon request by writing to: billing@4surelink.net.
F)
Recap of key billing dates.
- 1)
Monthly invoices are emailed approximately the 25th of the
month.
2) Payment is due on the 1st of the month.
3) Overdue Accounts are tagged on the 5th (and may be denied
Customer Service).
4) On the 15th, Internet and Hosting Service(s) are
automatically suspended for Overdue Accounts.
5) On the 20th, Suspended Accounts are deleted from the
server.
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